Written communication and its historical development:
Over time the forms of and ideas about communication have evolved through the continuing
progression of technology. Advances include communications psychology and media
psychology, an emerging field of study.
The progression of written communication can be divided into three "information
communication revolutions":
1. Written communication first emerged through the use of pictographs. The pictograms
were made in stone, hence written communication was not yet mobile. Pictograms
began to develop standardized and simplified forms.
2. The next step occurred when writing began to appear on paper, papyrus, clay, wax,
and other media. with commonly shared writing systems, leading to adaptable
alphabets. Communication became mobile.
3. The final stage is characterized by the transfer of information through controlled
waves of electromagnetic radiation (i.e., radio, microwave, infrared) and other
electronic signals.
Communication is thus a process by which meaning is assigned and conveyed in an attempt
to create shared understanding. Gregory Bateson called it "the replication of tautologies in the
universe. This process, which requires a vast repertoire of skills in interpersonal processing,
listening, observing, speaking, questioning, analyzing, gestures, and evaluating enables
collaboration and cooperation.
Misunderstandings can be anticipated and solved through formulations, questions and
answers, paraphrasing, examples, and stories of strategic talk. Written communication can be
clarified by planning follow-up talks on critical written communication as part of the
everyday way of doing business. A few minutes spent talking in the present will save
valuable time later by avoiding misunderstandings in advance. A frequent method for this
purpose is reiterating what one heard in one's own words and asking the other person if that
really was what was meant (paraphrasing).
No comments: