COMMUNICATION SKILLS

WHAT IS COMMUNICATION?

❤Communication is a dynamic process.

❤Through this process, we convey a thought or feeling to someone else.

❤Communication is the art of transmitting information, ideas, and attitudes from one person to another.

❤Communication is the process of meaningful interaction among human beings.

WHAT MAKES A GOOD COMMUNICATOR?

    An Active Listener

An Effective Presenter

A Quick Thinker

A Win-Win Negotiator

Its essences :

¬  Personal process

¬  Occurs between people

¬  Involves change in behavior

¬  Means to influence others

¬  Expression of thoughts and emotions through words &  actions.

¬  Tools for controlling and motivating people.

¬  It is a social and emotional process.

What are the most common ways  we communicate?

PROCESS OF COMMUNICATION

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Hearing Vs Listening

Hearing – Physical process, natural, passive 

Listening – Physical as well as mental process, active, learned process, a skill

VALUE OF LISTENING

¬  Listening to others is an elegant art.

¬   Good listening reflects courtesy and good manners.

¬   The result of poor listening skill could be disastrous in business,   employment and social relations.

¬  Good listening skill can improve social relations and conversation.

¬  Listening is a positive activity rather than a passive or negative activity.

ESSENTIALS OF COMMUNICATION (Dos)

¬  Always think ahead about what you are going to say.

¬  Use simple words and phrases that are understood by every body.

¬  Increase your knowledge on all subjects you are required to speak.

¬  Speak clearly and audibly.

¬  Check twice with the listener whether you have been understood accurately or not

¬  In case of an interruption, always do a little recap of what has been already said.

¬  Always pay undivided attention to the speaker while listening.

¬  While listening, always make notes of important points.

¬  Always ask for clarification if you have failed to grasp other’s point of view.

¬  Repeat what the speaker has said to check whether you have understood accurately.

ESSENTIALS OF COMMUNICATION (DON’Ts)

¬  Do not instantly react and mutter something in anger.

¬  Do not use technical terms & terminologies not understood by majority of people.

¬  Do not speak too fast or too slow.

¬  Do not speak in inaudible surroundings, as you won’t be heard.

¬  Do not assume that every body understands you.

¬  While listening do not glance here and there as it might distract the speaker.

¬  Do not interrupt the speaker.

¬  Do not jump to the conclusion that you have understood every thing.

How to Improve Existing Level of COMMUNICATION?

¬  IMPROVE LANGUAGE.

¬  IMPROVE PRONUNCIATIOON.

¬  WORK ON VOICE MODULATION.

¬  WORK ON BODY LANGUAGE.

¬  READ MORE

¬  LISTEN MORE

¬  AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA   PRESENTATION ETC.

¬  INTERACT WITH QUALITATIVE PEOPLE.

¬  IMPROVE ON YOU TOPIC OF DISCUSSION,

¬  PRACTICE MEDITATION & GOOD THOUGHTS.

¬  THINK AND SPEAK.

¬  DO NOT SPEAK TOO FAST.

¬  USE SIMPLE VOCABULARY.

¬  DO NOT SPEAK ONLY TO IMPRESS SOMEONE.

¬  LOOK PRESENTABLE AND CONFIDENT.

¬Communication skills that is essential towards their future career development¬